Refund & Cancellation Policy

Return & Refund, Cancellation Policy


Product must be returned to us within 5 days from the date it has been delivered to the customer. Product must be returned with all tags attached in its original condition along with all packing material, courier receipt, invoice & other papers.

Conditions of Return 

  • Item was defective
  • Item was damaged during the Shipping
  • Products was / were missing
  • Wrong item was sent by the
  • Buyer needs to raise the refund request within 5 days from the date of product delivery.
  • Return accept only website through
  • Customized products will not have returns


Once the Product is received to the company successfully Sreevalsam Silks will instantly initiate the refund to your source account or chosen method of refund. (Refund may reflect in your account 5 to 6 Business days)

Cancellation By Sreevalsam Silks

Sreevalsam Silks have the complete right and discretion to cancel any orders, and reserve the right to cancel any order for any reasons, including for the following reasons:

  1. Quantity available for purchase, errors in pricing, errors in product information, or any other issues identified by our internal team or any alert against fraudulent transactions.
  2. Sreevalsam Silks hold the right to cancel any Cash on Delivery orders, if it is not verified within 24-48 hours as in the Cash on Delivery Policy. Company reserves its right to cancel such Cash on Delivery Order at any point of time if the Company is not satisfied with the information provided by the customer.
  3. Sreevalsam Silks will notify the customer if your order is cancelled fully, or partially or if any other additional requirements required to accept your order.

Cancellation By Customer

Customers can cancel his/her order by the following means:

  1. A Customer who has ordered “in stock products” can cancel his order only before it is handed over for dispatch to the destination. In case of Customer who has ordered “Made to order, and/or custom made products”, can cancel his order only before it is handed over for manufacturing. In case of Made to order and Custom made products, Customer cannot cancel the Product once it is approved and processed for manufacturing.
  2. Registered customers can check the order status by login to or by directly contacting to emailing to or Phone number